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FAQ

Turn around / Production time

Standard award and trophy orders typical turnaround time is typically 7 days after customer's proof approval.  Of course, we can accommodate rush orders.

Shipping: 1-5 days (Next Day, 2nd Day, 3 Days select and Ground Methods) 
The time to complete your order may vary based on quantity and item availability. 

Expedited Orders

Expedited Production of ANY award or trophy
We can expedite award production to 1, 2 or 3 business days depending on your deadline.
Expedited production fees are per order and they are:
$75.00  for 1 business day production
$50.00 for 2 business day production
$35.00  for 3 business day production
Expedited production charges cover our cost of delivering award components to our production facility, fabricating and engraving an item within the deadline provided by the customer.
Expedited production charges do not cover shipping cost to the customer.
Shipping charges are added to the order total and are in excess of rush production charges.
Expedited Awards subject to product availability.

Artwork Requirements (Logos and Custom Design Images)

Please feel free to contact us for assistance if you need help with an inscription or common phrases used for recognition

To expedite your orders, please submit camera-ready artwork. We recommend submitting vector graphics so we can easily resize the graphics to fit the engraving area.

We accept the following types of digital Camera-Ready graphics media Electronic vector file,  conforming to the following formats: vector .AI,.EPS or .PDF . Black and white.

Artwork that is not camera-ready, or submitted in non-digital format requires additional touch-up and reconstruction. Example: JPG file, non-vector .AI or .EPS file, Black and White 600 dpi Artwork printed on white paper and scanned. Our graphical designers electronically reproduce printed artwork to digital camera-ready art. Additional charges may apply if non-camera artwork is submitted.

Some thin lines and reverses may not reproduce at the thickness or size submitted. We reserve the right to make slight alterations in artwork, text and logos in order to adapt to engraving process. Submitted artwork and logos are assumed to be to be in full compliance with trademark and copyright laws.

If you choose to create your own layout file, please contact us for available etch area and follow these rules.

Save vector file in .AI or .EPS format
No fonts smaller than Arial 12 point
All graphics converted to black and white
All fonts converted to outlines
No vertical /horizontal lines thinner than 1.3 point

Font Choices
  We have pre-selected our more popular font styles for your convenience. If you prefer a particular font choice, please note your selection on the proof that is emailed for approval.

Set-up charges and Free engraving

Set-up charges $30- $50 are applied to orders that require logo and custom artwork engraving. Set-up fee for camera-ready artwork is $30.00. Set-up fee for all other artwork formats is $50.00. In order to best reproduce graphics or logo on the crystal award, we have to adapt logo or graphics to engraving protocol. This procedure may require minor adjustments of the graphic file.

Multiple Side Etching:

Award prices are  limited to deep etching of one side at one time per item. If a customer wishes to engrave multiple sides of one award or trophy, we charge an additional engraving fee. The multiple side engraving fee is PER SIDE / PER ITEM. The fee is $25 for a trophy or an award and $10 for a paperweight. If the item needs to be engraved for a second time, ( ie, returned for additional etching)  at a later date, the engraving charge is $25.00 per item.

Project Proofs

In order to ensure customer satisfaction, we submit a proof for all orders which require personalization and engraving. We strongly encourage customers to proof-read and spell-check personalization text prior to order submission. Customer revision and approval of graphical proofs is required for all engraved orders. We will not proceed with final engraving until customer's approval is received.

All personalization text changes, including spelling corrections and layout changes require a new proof. We provide up to two complimentary graphical proofs for each order. All additional proofs, layout, spelling and personalization changes requested by the customer will incur a $15.00 charge per proof.

We ask customers to reply to proof emails within 24 hours so as not to effect expected date of production. Late approvals from customers may require expedited shipping methods,  or in some cases,  rush production charges.

We do not take financial responsibility for the incorrect spelling of personalization text provided by the customer. It is the customer's responsibility to spell check and proof read personalization text prior to submitting orders. Customers are responsible for the charges they have authorized. We strongly encourage our customers to carefully review the proofs before the product is permanently engraved.

Color fill

Color fill is a technique of applying special paints on an etched area of glass or crystal. Color fill may be used for logos, custom graphics or text. An image is first engraved by using a deep etching technique. Then engravers apply translucent or opaque glass paints on the engraved surface.  The process is completed by turning the items in a kiln to seal the paint.

We do not offer an exact PMS (Pantone Matching System) color match. Screen printing inks are different from glass and crystal paints used for color fill. Therefore, PMS colors can not be matched exactly for glass or crystal paints. We can try to approximate PMS colors by blending basic glass color paints.

Color fill charge is $15 per color  per item. We offer the following basic colors: gold, silver, red, blue, black, and green. Please note that color fill orders may require additional 2-3 days of production time. Not all graphics and logos are suitable for color fill. Our graphical designers will determine if color fill can be applied to custom graphics.

Outside Etching:

We are able to personalize items purchased elsewhere.  We will need a sample of the item as well as a Waiver Form signed for our files.

Minimum Orders

There is no minimum order requirement.

Payment Methods

We accept the following types of payments:  Corporate Checks, and the following Credit Cards:  Visa, MasterCard, Discover or American Express

Gift Wrapping

Standard white boxes are $2.50.  Some items have presentation gift boxes available for $3.

Shipping

We ship packages via FedEx; unless otherwise requested, FedEx Ground services will be used.

Merchandise Inspection and Claims
We strongly encourage our customers to thoroughly inspect all merchandise upon receipt. Production defects or flaws must be reported within 5 business days of merchandise receipt.  To report production defect, please contact us  at 1-800-852-3111.

In the event of production defects, we will issue a refund or a replacement after we receive, inspect, and verify the defects in the merchandise. Production time of the replacement may vary between 3-7 business days

Do you ship internationally?
Yes, we ship internationally as well as Continental US, Hawaii and Canada.

Privacy Policy

We respect our customer's right to privacy.
The customer's contact information is used strictly to process orders. We DO NOT make your contact information available to other companies or third party organizations.